Our process is designed to be simple, transparent, and focused entirely on your needs. Here's exactly what to expect from first contact through to ongoing support.
We've designed our process to minimise complexity and maximise the time spent on what matters — your care.
Contact us online, by phone, or via email
Comprehensive OT assessment at home or in the community
Collaborative goal planning tailored to you
Structured therapy and practical support
Ongoing evaluation and plan adjustment
Contact us by phone (07460086137), email, or through our online contact form. You can be a private individual, family member, or professional referrer. We'll ask a few brief questions to understand your situation and confirm we're the right service for you. We aim to respond to all enquiries within one working day.
A qualified, specialist occupational therapist will conduct a thorough assessment — typically at your home, but home, community and remote options are also available. The assessment explores your daily functioning, activities that matter to you, environment, and any barriers you face. This usually takes 60–90 minutes and is conducted in a relaxed, conversational style.
Together with you (and your family or carer if appropriate), we develop a personalised plan with clear, achievable goals. These goals are based entirely on what matters most to you — whether that's being able to cook independently, return to work, manage pain, or feel safe at home. Goals are reviewed and adjusted throughout our work together.
Tailored therapy sessions and practical interventions are delivered at a pace that works for you. This may include hands-on therapy, equipment recommendations, home adaptations, training for carers, written guidance, or liaison with other professionals. All interventions are evidence-based and regularly reviewed for effectiveness.
We conduct regular reviews to measure progress against your goals, celebrate achievements, and adjust our approach as your needs evolve. When our work together is complete, we provide a clear discharge summary and ensure appropriate onward referrals are in place.
We support local authorities with major adaptations waiting lists, care package reviews, single-handed care assessments, and wider occupational therapy project work. Our in-depth functional assessments help reduce delays, improve outcomes, and support local authorities to reduce waiting times.
Our work aligns with the wider sector priority of reducing waiting lists in local authorities, including the principles set out in national guidance and white papers focused on improving access, assessment times, and service efficiency.
If you're a professional referring a client, here's what to expect.
For urgent cases, please call us directly on 07460086137. We can often arrange assessment within 2–3 working days and produce urgent reports within 48 hours of assessment where required.
We regularly work with case managers, insurers, and legal teams on time-sensitive instructions.
Whether you're a private individual, family member, or professional referrer — we're ready to help.