Summary: Optima Health Solutions is committed to protecting your privacy. We collect only the information necessary to provide our services and will never sell your data to third parties. This policy explains what we collect, why, and your rights.
1. Who We Are
Optima Health Solutions is a specialist occupational therapy provider operating in Suffolk and Essex. For the purposes of UK GDPR, we are the data controller for personal information collected through our website and services.
Contact: info@optimahealthsolutions.co.uk | 01234 567 890
2. Information We Collect
We may collect the following types of personal information:
- Contact information: name, email address, telephone number, postal address
- Health information: relevant medical history and functional information shared in connection with our clinical services
- Professional information: role and organisation details (for professional referrers)
- Technical information: IP address, browser type, and pages visited (via cookies)
3. How We Use Your Information
We use your information to:
- Respond to your enquiries and provide our occupational therapy services
- Process referrals and coordinate care with other healthcare professionals
- Maintain clinical records in line with professional obligations
- Send service updates and appointment information
- Improve our website and services
4. Legal Basis for Processing
We process your personal data under the following legal bases:
- Contract: to deliver the services you have requested
- Legal obligation: to comply with professional and regulatory requirements
- Legitimate interests: to respond to enquiries and improve our services
- Consent: for marketing communications (where applicable)
For special category data (health information), we process under Article 9(2)(h) — for the provision of healthcare or social care.
5. Sharing Your Information
We do not sell your personal data. We may share your information with:
- Other healthcare professionals involved in your care (with your knowledge)
- Regulatory bodies (where required by law)
- IT service providers who support our systems (under data processing agreements)
6. Retention
Clinical records are retained for a minimum of 8 years from the date of last treatment, in line with NHS and professional guidance. Marketing data is retained only as long as you remain a contact.
7. Your Rights
Under UK GDPR, you have the right to:
- Access a copy of your personal data
- Correct inaccurate information
- Request deletion of your data (subject to legal obligations)
- Object to processing for direct marketing
- Withdraw consent at any time
- Lodge a complaint with the ICO at ico.org.uk
8. Cookies
Our website uses cookies to improve functionality and analyse traffic. You can manage cookie preferences through your browser settings. We do not use advertising or tracking cookies.
9. Contact Us
If you have any questions about this policy or wish to exercise your rights, please contact us at:
Email: info@optimahealthsolutions.co.uk
Phone: 01234 567 890