Our commitment to keeping vulnerable people safe
🛡️ Optima Health Solutions has a zero-tolerance approach to abuse and neglect. The safety and wellbeing of every person in our care is our highest priority.
Optima Health Solutions is fully committed to safeguarding and promoting the welfare of vulnerable adults. We recognise that as a healthcare provider, we have a duty of care and a legal responsibility to protect the people we work with from harm, abuse, and neglect.
All staff and contractors are required to:
Our staff are trained to recognise and respond to all forms of abuse, including:
If you have a safeguarding concern about an individual — including concerns about our staff — please contact us immediately:
If you believe someone is at immediate risk of harm, call 999 (police / ambulance) or Adult Social Care emergency: 0808 800 4005 (Suffolk) / 0345 603 7627 (Essex).
Our safeguarding practice is underpinned by:
Staff, contractors, and clients who have concerns about the conduct of any Optima Health Solutions employee or associate can raise concerns confidentially. We take all whistleblowing disclosures seriously and will investigate promptly, without fear of retaliation.